Fx Racing In Brunswick Is A Rip!!
Just a word up dont ever go to FX RACING in BRUNSWICK, MELBOURNE.
There a comp rip off they over charge for parts that cost next to nothing, then don't ever fix what they say there going to do. I have gone there a few times now and they have ripped me and my mates off aswell. Plus they never say there going to fix there stuff on time!!!!
All they want is your money dont even care about bikes!!
The situation is i bought a bike from them only 6 months ago, it has not been ridden and has gotten in proper service 2 months ago in august when i got my bike back i rode it and it stopped a week later. i dont ride my bikes hard or nasty so i just couldnt understand how after a service which cost me little over $100 my bike could stop and not start again.
i finally decided enough was enough to called up to take in my bike after just looking at it for 2 months.
I called the owner on monday and i asked him how i could fix it from home he said look bring it in and i'll fix u up. So i said i would bring my bike in the next day along with my mates which he also brought from there and he had snapped the back break lever, which my mate did not mind paying to get fixed even though the owner said he would do it and not charged due to the fact we had bought through both our families 10 bikes from this shop.
I took my bike in but the owner was not there i scored one of his store manager or (BOSS) as he liked to call himself. When i took it in he said to me look mate we have 10 bike in your gonna have to go home and bring it back next week, yet i had already organised it with the owner to bring it in to get it fixed!
The BOSS called the owner after i kicked up a stink and finally said they will look at it tomorrow, by this time im not happy considering i dont believe after a service my bike could just stop and i havent done anything to it and they didnt really care about
it.
I then rock up to pick it up today and the BOSS was on, not the owner and he charged me for it and gave me some half as rubbish about what was wrong with it. Didnt even bother to let me know the right information and then said yep that will be $100, yet my bike is still under warrenty.
I called Buzz Bikes to compare prices regarding my mates back break assembly and Buzz said it would cost $25 for all whole lot and $10-$20 to fit it to his bike. (the only part that was broken was the metal rod that connects it together so all FX did was bend it back to place did not replace the whole thing)
The money really is not an issue when it comes down to it but you expect to get a level of service when you go to shop a regurarly and you think you form a friendship which in turn you get alittle respect.
I like to to know what is wrong with my bike and does my mates. Some shops just lack it in the "give a crap" department.
It a family own business so you can't win when complaining.
Just a word up dont ever go to FX RACING in BRUNSWICK, MELBOURNE.
There a comp rip off they over charge for parts that cost next to nothing, then don't ever fix what they say there going to do. I have gone there a few times now and they have ripped me and my mates off aswell. Plus they never say there going to fix there stuff on time!!!!
All they want is your money dont even care about bikes!!
The situation is i bought a bike from them only 6 months ago, it has not been ridden and has gotten in proper service 2 months ago in august when i got my bike back i rode it and it stopped a week later. i dont ride my bikes hard or nasty so i just couldnt understand how after a service which cost me little over $100 my bike could stop and not start again.
i finally decided enough was enough to called up to take in my bike after just looking at it for 2 months.
I called the owner on monday and i asked him how i could fix it from home he said look bring it in and i'll fix u up. So i said i would bring my bike in the next day along with my mates which he also brought from there and he had snapped the back break lever, which my mate did not mind paying to get fixed even though the owner said he would do it and not charged due to the fact we had bought through both our families 10 bikes from this shop.
I took my bike in but the owner was not there i scored one of his store manager or (BOSS) as he liked to call himself. When i took it in he said to me look mate we have 10 bike in your gonna have to go home and bring it back next week, yet i had already organised it with the owner to bring it in to get it fixed!
The BOSS called the owner after i kicked up a stink and finally said they will look at it tomorrow, by this time im not happy considering i dont believe after a service my bike could just stop and i havent done anything to it and they didnt really care about
it.
I then rock up to pick it up today and the BOSS was on, not the owner and he charged me for it and gave me some half as rubbish about what was wrong with it. Didnt even bother to let me know the right information and then said yep that will be $100, yet my bike is still under warrenty.
I called Buzz Bikes to compare prices regarding my mates back break assembly and Buzz said it would cost $25 for all whole lot and $10-$20 to fit it to his bike. (the only part that was broken was the metal rod that connects it together so all FX did was bend it back to place did not replace the whole thing)
The money really is not an issue when it comes down to it but you expect to get a level of service when you go to shop a regurarly and you think you form a friendship which in turn you get alittle respect.
I like to to know what is wrong with my bike and does my mates. Some shops just lack it in the "give a crap" department.
It a family own business so you can't win when complaining.
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